Trust is hard to maintain and easily lost. It is important to us that our customers can find us and the products required to meet their research needs.
In order to nurture trust, we follow up with each and every customer to make sure they are happy with their Neuromics' experience. We include the opportunity for them to formally rate this experience @ https://birdeye.com/neuromics-186498936.
We plan on rolling out a new website. Our goal is to make it even easier for customers to find us and present content in a way that aligns with customers' needs. This includes making sure content is configured in a way that works on all platforms used including mobile devices.
As part of the process, we recently surveyed users for areas of research, platforms used, how they find companies like ours and what the purchase. Here're rollups of some of the results.
Our customers most frequently purchase Antibodies and Markers. Cells and Cell-Based Assays are increasingly important, We plan on making it easier for users to find related protocols, publications, data and alternative product options.
Trust, for us, includes the ability for our customers to find the correct solutions and if they prove not to work, offer fixes or full refunds. As in the past, we will be posting updates, publications and customer generated data here.